IT department supports the implementation of online seminars and webinars and during the event, as agreed. You will always receive support with technical details before the event. Technical support will be provided during the event if there are external participants, if a large audience is expected, or if a technically similar event has not been organised before (e.g. virtual graduation, Christmas radio).

Please open a ticket to the Helpdesk at least one month in advance so that preparations can start in time. For larger events, it is best to plan the technical implementation in parallel with the rest of the planning, so please get in touch as soon as the planning starts. For larger events, please plan and order your event using the HAMK Event Handbook.

Information to be attached to an event-related ticket

• target audience, potential partners
• turnout
• time of event
• event “script” or preliminary plan for the event
• a more accurate assessment of the need for technical support

Upfront support

• choosing the right service
• Verifying the settings for an online event
• versatile use of the service

Support during the event

• online support at the start of the event, if necessary
• telephone support during the event, if necessary
• local support on campuses, if necessary

Support after the event

• separately agreed assistance, including publication or subtitling of possible recordings