HAMK Digital Services supports the implementation of online seminars and webinars and during the event, as agreed. You will always receive support with technical details before the event. Technical support will be provided during the event if there are external participants, if a large audience is expected, or if a technically similar event has not been organised before (e.g. virtual graduation, Christmas radio).

Please open a ticket to the ServiceDesk at least one month in advance so that preparations can start in time. For larger events, it is best to plan the technical implementation in parallel with the rest of the planning, so please get in touch as soon as the planning starts. For larger events, please plan and order your event using the HAMK Event Handbook.

Information to be attached to an event-related ticket

• target audience, potential partners
• number of participants
• date of the event
• a “script” for the event or a preliminary plan for the event
• a more detailed assessment of the need for technical assistance

Upfront support

• choosing the correct platform
• confirming the settings for an online event
• versatile use of service

Support during the event

• online support at the start of the event, if needed
• support by phone during the event, if needed
• local support on campuses, if needed

Support after the event

• separately agreed assistance, e.g. with the publication or captioning/subtitling of any recordings