An AI agent is an AI application designed for a specific task. It operates based on a predefined role, instructions (prompts), and data sources. Unlike other generative AI applications, such as ChatGPT, an AI agent is not a general-purpose chatbot.

Use agent, when you want to:

HAMK staff can create agents using tools approved by the organization, such as Microsoft Copilot and Google Gemini. Agents can be shared via a link with HAMK staff and students.

How do I create an agent?

Before creating an agent, it’s a good idea to consider what problem the agent will solve, who it’s intended for, what data sources it will need, who will be responsible for its content and maintenance, and whether it’s a solution for an individual, a team, or the entire organization.

The exact technical steps for creating an agent depend on the tool used, but generally the process goes like this:

In addition, be sure to update the agent whenever necessary, as it does not update automatically. Remember to check, for example, that your data sources are up to date.

Learn more about building agents

See also Frequently Asked Questions About AI Agents (Educational Technologies Staff – Teams, HAMK Internal)

Deepen your knowledge

If you’d like a deeper understanding of agents, check out these resources, for example:

• Microsoft Copilot Chat / Agent Builder -learning path
• Microsoft Copilot Studio sertificate PL-7008